Effective Date: October 15, 2026
Last Updated: October 15, 2026

Business Information

Brand: dfvgbx™
Owner: Zhang Haixia
Legal Company: Zhengzhou Wangliansheng Electronic Technology Co., Ltd.
Website: https://dfvgbx.com
Email: service@dfvgbx.com
Phone: +86 17316951201
Business Address: West Unit, 4th Floor, Unit 2, East Side, Building 6, No. 18 Dongfeng Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan Province, China

Our Return Promise

dfvgbx™ wants customers to feel confident when shopping through https://dfvgbx.com. If an eligible product does not meet your expectations, you may request a return within 30 calendar days after delivery.

The item must meet the return conditions described below. Returns that do not follow the required procedure may not be accepted or processed.

Return Eligibility

To qualify for a return, the product must generally be:

• Requested within 30 calendar days of delivery
• Unused or only briefly inspected
• In its original condition
• Free from damage caused after delivery
• Packed with the original packaging where reasonably available
• Accompanied by the order number or another valid proof of purchase

Some products may have additional return requirements based on their nature, packaging, hygiene considerations, or applicable law.

Items That May Not Be Eligible

A return may be refused or adjusted when the product:

• Shows signs of use beyond reasonable inspection
• Has been damaged after delivery
• Is missing essential parts or accessories
• Has been altered, washed, assembled incorrectly, or modified
• Is returned without prior authorization
• Is returned after the 30-day return period
• Has been damaged because of improper storage or handling
• Cannot be resold for hygiene, safety, or product-condition reasons

Where applicable law provides a mandatory consumer right, that right will not be limited by this policy.

How to Request a Return

Before sending any item back, contact our support team:

Email: service@dfvgbx.com
Phone: +86 17316951201

Please include:

• Full name
• Order number
• Product name
• Reason for the return
• Delivery date
• Clear photographs or video if the product is damaged or incorrect

Our team will review the request and provide return instructions when the request is approved.

Unauthorized Returns

Please do not send products to the business address listed on this page unless our support team has provided written return instructions.

Unauthorized returns may be delayed, refused, or not processed. dfvgbx™ is not responsible for items sent to an incorrect address or returned without approval.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photos of the product
• Photos of the outer packaging
• Photos of the shipping label
• Any relevant delivery information

After review, we may offer one of the following solutions where appropriate:

• Replacement
• Missing-item shipment
• Partial refund
• Full refund
• Other reasonable resolution

Do not discard the product or packaging before receiving instructions, as they may be needed for review.

Return Shipping Costs

For a change-of-mind return, the customer may be responsible for return shipping costs unless otherwise required by applicable law or confirmed by dfvgbx™ in writing.

If the product is confirmed to be defective, damaged before delivery, or incorrectly shipped, dfvgbx™ may provide a suitable remedy and may review reasonable return shipping costs on a case-by-case basis.

Shipping fees that were paid at checkout may not always be refundable, depending on the reason for return and the applicable delivery arrangement.

Refund Review

After an authorized return is received, we may inspect the product before confirming the refund.

Once approved, the refund will normally be sent to the original payment method. Processing time may vary depending on:

• The payment provider
• The customer’s bank
• The card issuer
• International payment processing
• Currency conversion procedures

A refund may be reduced when the product has diminished in value because of handling beyond what is necessary to inspect its condition.

Refund Timing

After approval, customers should generally allow several business days for the payment provider to complete the refund.

The exact timing is outside dfvgbx™’s direct control. If the refund does not appear after the expected processing period, please contact us with the order number and payment details so we can assist with follow-up.

Exchanges

We do not guarantee direct exchanges for every item, color, style, or product configuration.

Where an exchange is unavailable, we may recommend returning the original item for an approved refund and placing a new order separately. The new order will be subject to current availability, pricing, and delivery conditions.

Order Cancellation

Cancellation requests should be sent as soon as possible after the order is placed.

Because orders may enter processing, packing, or shipment quickly, cancellation cannot be guaranteed. If the order has already been dispatched, the customer may need to follow the return process after delivery.

Delivery Refusal and Unclaimed Parcels

Customers should make reasonable efforts to receive their orders.

When an order is refused, abandoned, or returned because of an incorrect address, repeated delivery failure, unpaid import charges, or failure to collect the parcel, any refund may be reviewed after the package returns to the applicable fulfillment location.

Original shipping charges, return transportation costs, customs charges, duties, taxes, or handling fees may not be refundable.

Taxes, Customs, and Duties

Orders may be subject to taxes, customs duties, import charges, brokerage fees, or other government assessments depending on the destination country.

Unless clearly stated at checkout, these charges may be the customer’s responsibility. Refusal to pay applicable customs or import charges does not automatically qualify as a free return or full refund.

Customers should check local import rules before placing an order.

Split Shipments

Products in the same order may be shipped separately when they are stored in different fulfillment locations or become available at different times.

Separate packages do not automatically indicate a missing order. Customers should review tracking information and contact us if a package appears delayed or missing.

Promotional Orders

For orders containing promotional items, bundles, discounts, or free gifts, the refund amount may be adjusted if the return changes the conditions of the offer.

Where a promotion requires the return of associated items, all applicable items may need to be returned together.

Final Sale Products

Products identified as final sale, clearance, or otherwise marked as non-returnable may not be eligible for return except where the product is defective, incorrectly supplied, or a mandatory legal right applies.

Changes to This Policy

dfvgbx™ may update this Return and Refund Policy when our products, fulfillment procedures, payment systems, or legal obligations change.

The revised version will be published on this page with a new “Last Updated” date.

Contact Returns Support

For return, refund, replacement, or order concerns, please contact:

dfvgbx™
Owner: Zhang Haixia
Legal Company: Zhengzhou Wangliansheng Electronic Technology Co., Ltd.
Email: service@dfvgbx.com
Phone: +86 17316951201
Address: West Unit, 4th Floor, Unit 2, East Side, Building 6, No. 18 Dongfeng Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan Province, China

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