Effective Date: October 15, 2026
Last Updated: October 15, 2026
Business Information
Brand: dfvgbx™
Owner: Zhang Haixia
Legal Company: Zhengzhou Wangliansheng Electronic Technology Co., Ltd.
Website: https://dfvgbx.com
Email: service@dfvgbx.com
Phone: +86 17316951201
Business Address: West Unit, 4th Floor, Unit 2, East Side, Building 6, No. 18 Dongfeng Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan Province, China
Order Processing
After payment is successfully confirmed, dfvgbx™ normally prepares orders within 2–5 business days.
Business days generally exclude weekends and public holidays. Processing may take longer during:
- Major shopping events
- Seasonal sales
- Product launches
- Unusually high order volumes
- Payment verification
- Address confirmation
- Inventory adjustments
- Severe weather or transportation disruptions
An order may be processed in multiple fulfillment locations depending on product availability.
Shipping and Delivery
After processing is completed, the order is transferred to the selected shipping carrier or logistics partner.
Delivery time may vary based on:
- Destination country or region
- Shipping method
- Carrier capacity
- Customs inspection
- Local delivery conditions
- Weather or transportation interruptions
- Accuracy of the delivery address
Any delivery estimate shown at checkout is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.
Split Shipments
Products purchased in one order may arrive in separate packages.
This may occur when:
- Items are stored in different fulfillment locations
- Products require different handling
- Items become available at different times
- The order contains products with different shipping arrangements
Customers may receive more than one tracking number. A package arriving separately does not automatically mean the order is incomplete.
Tracking Information
When tracking information becomes available, it may be sent to the email address provided during checkout.
Tracking updates may take time to appear after the carrier receives or scans the parcel. dfvgbx™ cannot control the frequency or accuracy of updates displayed by third-party carriers.
If tracking shows that a parcel has been delivered but cannot be located, please first check:
- Around the entrance or delivery area
- With household members or building reception
- With neighbors
- At a local collection point
- With the shipping carrier
If the parcel remains missing, contact us with your order number and tracking details.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient name
- Street and building information
- Apartment, unit, or suite number
- City
- State, province, or region
- Postal code
- Country
- Contact telephone number where required
Once an order has entered processing or shipment, address changes may not be possible.
dfvgbx™ is not responsible for delivery problems caused by an incomplete, incorrect, outdated, or inaccessible address.
Failed Delivery Attempts
A carrier may make multiple delivery attempts or redirect a package to a collection point.
If the customer does not respond to delivery notices, collect the parcel, or provide requested information, the package may be returned to the carrier or fulfillment location.
Additional shipping charges may apply if a replacement shipment is requested.
Delayed or Lost Shipments
Although we work with logistics partners to support reliable delivery, transportation delays can occur.
Possible causes include:
- Customs clearance
- Incorrect delivery information
- Carrier backlogs
- Severe weather
- Public holidays
- Labor interruptions
- Security checks
- Unexpected transportation restrictions
If an order appears delayed, please contact us so we can review the available tracking information.
A parcel may be treated as lost only after the carrier completes its investigation or the applicable logistics process confirms the loss.
Customs, Taxes, and Import Charges
International orders may be subject to:
- Import duties
- Customs fees
- Value-added tax
- Brokerage charges
- Handling fees
- Local delivery assessments
- Other government-imposed charges
Unless clearly stated at checkout, these amounts are not included in the product price or shipping fee and may be payable by the customer.
Customers are responsible for checking the import requirements of their destination country before placing an order.
Refusing a parcel because of unpaid taxes, customs duties, or import charges may result in return transportation costs or other non-refundable expenses.
Shipping Restrictions
Some products or destinations may be subject to carrier restrictions, customs requirements, geographic limitations, or temporary service suspensions.
If an order cannot be shipped to the selected destination, dfvgbx™ may contact the customer to request an alternative address, provide an available solution, or cancel and refund the affected item where appropriate.
Damaged Packages
If a package arrives visibly damaged, customers should:
- Take photographs before opening the package.
- Keep the shipping box and packaging materials.
- Photograph the product and shipping label.
- Contact service@dfvgbx.com as soon as possible.
- Provide the order number and delivery details.
Do not discard damaged packaging until the review is complete.
Missing or Incorrect Items
If an order contains a missing, incorrect, or incomplete item, contact us promptly with:
- Order number
- Product name
- Description of the issue
- Photographs of the package
- Shipping label photographs
- Photographs of all received items
We will review the information and determine whether a replacement, missing-item shipment, refund, or another solution is appropriate.
Unclaimed and Returned Parcels
A parcel may be considered unclaimed when the customer:
- Does not collect it from a pickup location
- Refuses delivery
- Fails to respond to the carrier
- Provides an unusable address
- Does not pay required customs charges
- Is unavailable after repeated delivery attempts
If the parcel returns to the applicable fulfillment location, any refund will be reviewed under the Return and Refund Policy.
Original shipping fees, customs charges, taxes, return transportation expenses, and handling fees may not be refundable.
Shipping Costs
Shipping charges, where applicable, are displayed at checkout before payment.
Shipping costs may vary according to:
- Destination
- Package size
- Package weight
- Delivery method
- Carrier availability
- Number of items
- Regional service conditions
A shipping fee does not include customs duties or import taxes unless expressly stated.
Delivery Estimates
Delivery estimates are provided for planning purposes only. They do not create a guaranteed delivery commitment unless a specific guarantee is expressly confirmed in writing.
Events outside our reasonable control may affect delivery time. These include natural disasters, transportation disruption, customs delays, public emergencies, and carrier interruptions.
Contact Shipping Support
For delivery questions, tracking concerns, address issues, or damaged shipments, contact:
dfvgbx™
Owner: Zhang Haixia
Legal Company: Zhengzhou Wangliansheng Electronic Technology Co., Ltd.
Email: service@dfvgbx.com
Phone: +86 17316951201
Address: West Unit, 4th Floor, Unit 2, East Side, Building 6, No. 18 Dongfeng Road, Dongfeng Road Subdistrict, Jinshui District, Zhengzhou, Henan Province, China
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